Contact us
Write to support@omu.fit. If you are reporting a problem, it helps to include your iPhone model, iOS version, and a screenshot of what went wrong.
Frequently asked questions
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone open Settings › Apple Account › Subscriptions, choose Omu, and tap Cancel Subscription. You keep access until the end of the paid period. Deleting the app or your account does not cancel a subscription.
How do I get a refund?
Tell us what went wrong first at support@omu.fit. We may be able to fix it. If you still want a refund, those are handled by Apple, because purchases go through the App Store and we cannot issue refunds ourselves. Sign in at reportaproblem.apple.com, choose “Request a refund”, and select your Omu purchase. Apple’s refund guide walks through each step.
How do I delete my account and data?
In the app, open the Profile tab and tap Delete account. Your profile, logs, photos, chat and recipes are then deleted as described in our Privacy Policy. This cannot be undone.
The calories for my meal look wrong. What can I do?
Estimates from photos are approximate. Add details in your message, such as portion size, ingredients, or how the food was cooked, or send a photo of the nutrition label. You can also correct any logged item afterwards.